Whether you're an industry professional or a tech enthusiast, this podcast series offers a rare glimpse into the minds of two thought leaders shaping the future of multifamily housing.
Join Kerry W. Kirby and Jimmy Lancaster, the masterminds behind the Multifamily Tech Gurus Podcast Series, as they explore a common but rarely discussed challenge in property management: the growing tendency to invoke the Fair Housing Act as a catch-all explanation for policies, decisions, or situations that onsite teams struggle to clearly articulate.
In this episode, Kerry and Jimmy unpack how misunderstandings or overgeneralizations about Fair Housing compliance can create confusion for renters and staff alike. While the law is designed to ensure equal opportunity and prevent discrimination, it is often cited as the reason behind operational policies that have little to do with the actual requirements of the actual law. When that happens, it not only undermines credibility with renters but also signals a deeper gap in training and policy communication.
Kerry and Jimmy’s Words of Wisdom: “Fair Housing is one of the most important protections in our industry—but when it becomes the default answer for everything, it stops educating and starts confusing. When teams rely on it as a catch-all response, it erodes credibility with renters and highlights a deeper gap in training and understanding. True compliance isn’t about invoking Fair Housing at every turn—it’s about knowing the law, applying it correctly, and being able to explain your policies with clarity.”
Resources: Delivering Built-In Compliance Across Every Interaction
Kerry W. Kirby is a renowned entrepreneur, technology innovator, and philanthropist. He is the founder and CEO of 365 Connect, the leading innovator in AI-driven marketing, leasing, and resident engagement platforms for multifamily communities across the globe. Executing on a progressive vision of creating leading-edge products and services, Kerry has won more technology awards than any other company in his home state, as well as the industry he serves.
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Jimmy Lancaster is one of the most well-known engineers on the Silicon Bayou, specializing in custom software development. He specializes in building high-performance teams that deliver results and exceed expectations. He is the Chief Product Officer of 365 Connect, a global leader in providing the most advanced automated marketing, leasing, and resident engagement platform for multifamily housing communities.
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