Whether you're an industry professional or a tech enthusiast, this podcast series offers a rare glimpse into the minds of two thought leaders shaping the future of multifamily housing.
Join Kerry W. Kirby and Jimmy Lancaster, the masterminds behind the Multifamily Tech Gurus Podcast Series, as they examine one of the most important challenges facing the multifamily industry today: the growing gap between what property owners expect and what many management companies are equipped to deliver. As technology, automation, and real-time data continue to reshape business operations, owners are demanding faster execution and more measurable performance.
In this episode, Kerry and Jimmy explore how ownership expectations have evolved beyond occupancy reports and monthly financials. Today's owners want continuous insight into leasing performance, marketing effectiveness, operational efficiency, resident satisfaction, and portfolio health — all supported by technology that delivers accurate, real-time information. The discussion examines why delayed reporting, disconnected platforms, and manual processes often create frustration on both sides of the relationship, leaving operators struggling to meet rising expectations.
Kerry and Jimmy’s Words of Wisdom: “The ownership relationship is no longer defined by collecting rent and sending monthly reports. It's defined by delivering continuous visibility, operational intelligence, and measurable performance. Owners are investing millions into their assets, and they expect management companies to operate with the same level of speed, transparency, and accountability they demand from every other part of their business. Closing the ownership gap isn't about better reporting—it's about building greater confidence.”
Resources: Autonomize your leasing process to operate around the clock.
Kerry W. Kirby is a renowned entrepreneur, technology innovator, and philanthropist. He is the founder and CEO of 365 Connect, the leading innovator in AI-driven marketing, leasing, and resident engagement platforms for multifamily communities across the globe. Executing on a progressive vision of creating leading-edge products and services, Kerry has won more technology awards than any other company in his home state, as well as the industry he serves.
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Jimmy Lancaster is one of the most well-known engineers on the Silicon Bayou, specializing in custom software development. He specializes in building high-performance teams that deliver results and exceed expectations. He is the Chief Product Officer of 365 Connect, a global leader in providing the most advanced automated marketing, leasing, and resident engagement platform for multifamily housing communities.
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